Boutique Hotel Sonrisa reserves the right to increase or decrease the prices of accommodation at any time. The price of your stay will be confirmed at the time of booking. Prices exclude facility charges, which cover the following: electricity, hot and cold water, air-conditioner, daily maid service, linens, free high-speed Wi-Fi (subject to conditions of use), complimentary toiletries, a complimentary hospitality tray with tea and coffee making facilities, and complimentary breakfast.
Booking and Payments
Bookings at Boutique Hotel Sonrisa may be made only by using the booking engine on our website or through one of the major booking websites like Expedia. Payment is made at the time of booking.
By making your booking, our agreement is a legal contract and your payments made are non-refundable. However, when cancellations are made prior to 30 days of arrival, 100% of your payment will be refunded to your account, minus transaction costs and an administrative fee.
If cancellations are made within 30 days to 14 days prior to arrival, 50% of your payment will be refunded to your account, minus transaction costs and an administrative fee.
If your booking is canceled within 14 days prior to arrival, your payment is non-refundable.
We recommend you consider trip cancellation insurance to cover any costs due to cancellation because of unforeseen circumstances.
Non-Availability of Accommodations
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. If we have to cancel your room more than 5 days prior your arrival, all payments made will be refunded to your account. Our liability would not extend beyond this refund.
Your accommodation will be available to you from 3:00 PM on the day of arrival unless otherwise arranged in advance. We may not be able to accommodate you if you arrive earlier than the official check-in time, as we will be preparing your room.
Check-out time is 11:00 AM on the day of your departure. Please be ready to vacate your room at that time, unless otherwise arranged in advance.
Acceptance of Children
Our premises are not suitable for small children. However, we do welcome children ten years and older, provided they are supervised by their parents or legal guardians.
All rooms, hallways, and the breakfast area are non-smoking areas. Smoking is allowed on the pool deck and in the garden.
Pets are not permitted on the premises.
Breakfast is served:
- Monday through Friday, from 7:30 AM to 9:30 AM
- Saturday and Sunday, and on National Holidays, from 8:00 AM to 10:00 AM
Damages and Breakages
Boutique Hotel Sonrisa appreciates your taking care when you are staying at our property. You are responsible and liable for any breakages or damages, which you or your visitors cause, to the accommodations or its contents. We require you to report any incidents as soon as possible. There normally is not a charge for minor breakages, but if the damage is significant, Boutique Hotel Sonrisa reserves the right to collect reimbursement. If the damage is not reported, there is an additional fee of $50.00 per incident, in addition to the reimbursement for any significant damages.
Interruption of Third-Party Services
Bonaire is a small island with a good infrastructure. However, brief interruptions in third-party services (electric, water, or Internet) can occur. While we understand these interruptions are inconvenient and may be frustrating, we do not have any control of them, and we cannot be held liable for any matters arising out of the interruption of third-party services.
Additional Cleaning Expenses
You are responsible for leaving the room in a reasonably clean condition. In the unlikely event that we are required to incur additional cleaning costs, we may require you to reimburse any additional cleaning costs that are incurred.
We do not accept any liability for any damage, loss, or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by Boutique Hotel Sonrisa or our employees or contractors whilst acting in the course of their employment.
Any data collected during the course of this booking will be stored on our computer(s) and/or in our personal filing system. With your permission, we may from time to time contact you about promotions and offers – if you would prefer this not to receive these notices, please let us know. We will never share your name, email address, or other details of your reservation with any third party.